S999 Privacy Policy – How We Keep Your Information Safe

Welcome to s999.pro. This Privacy Policy explains in detail how your personal information is collected, used, stored, and protected. By using s999, you agree to this Privacy Policy.

We believe transparency is the foundation of trust. That's why our Privacy Policy is written in plain, accessible language so every member can understand it. We demonstrate the value we place on your data through our actions.

S999's Privacy Policy is built in line with international data protection standards. We follow GDPR guidelines and are dedicated to keeping your data safe on our platform.

S999 only collects information that is necessary to deliver our services and keep your account secure. We never ask for data we don't need.

We do not collect any additional information beyond what is listed above. We do not store your bank card number or full financial details.

S999 collects information through several methods. Each method is transparent, and you have a right to know:

• 1
  At registration: When you create an s999 account, you provide your name, mobile number, and password. This information is stored directly on our secure servers.
• 2
  KYC Verification Time: For account verification, we collect a copy of your national ID or passport. These documents are used solely to confirm your identity.
• 3
  Transaction Time: Payment-related information is recorded automatically when you make a deposit or withdrawal. This helps prevent fraud.
• 4
  Cookies & Tracking: Technical information is collected via cookies and log files when you visit our website. See our Cookie Policy for details.
• 5
  Via customer support: When you contact support via live chat or email, those conversations may be recorded. This is used to improve the quality of our service.

S999 uses your data only for specific, legitimate purposes. We never use your information for anything beyond its intended purpose without your consent.

• Account & Identity Verification: Your information is used to verify your identity and prevent multiple accounts.
• Payment Processing: Financial information is required to process deposits and withdrawals accurately.
• Customer Support: To resolve your issues and provide personalized support.
• Security & Fraud Prevention: To prevent account hacking, money laundering, and other fraudulent activities.
• Legal Obligations: Required information is retained in accordance with government authority directives.
• Service Improvement: To analyze your usage patterns and deliver a better gaming experience.
• Promotional Communications: To send you bonus and promotional notifications, with your consent.

S999 is committed to protecting your privacy. We strictly control the circumstances under which your information may be shared with others.

• Payment Processors: Only the information necessary to complete transactions is shared with mobile banking services such as bKash, Nagad, and Rocket.
• KYC Service Provider: Only the minimum necessary information is shared with trusted third parties for identity verification.
• Legal Authorities: Information may be disclosed as required by law, including court orders or government investigations.
• Technology Partners: Our servers and cloud service providers operate under strict confidentiality agreements.

Cookies are small text files stored in your browser. s999 uses cookies for the following purposes:

• Essential Cookies: To maintain login sessions and ensure security. Without these, the website cannot function properly.
• Performance Cookies: To identify website issues and improve loading speed.
• Functionality Cookies: To remember your preferences (language, theme) so you don't have to reset them each time.
• Analytics Cookies: To understand which pages are visited most and how users interact with the site. This data is anonymous.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain website features.

S999 protects your data with industry-leading security technology built on multiple layers of defense.

• All data transfers 256-bit SSL/TLS Encryption secured.
• Passwords are never stored in plain text — they are always bcrypt Hashing is used.
• Our Servers Firewall & DDoS Protection secured.
• Regular Security Audits and penetration testing are conducted.
• Automatically upon detection of a suspicious login Account Lock is completed.
• Two-Factor Authentication (2FA) This feature makes your account even more secure.

As an s999 member, you have the following rights over your personal data:

To exercise any of these rights, please contact our support team by email. We will respond to your request within 30 business days.

S999 does not retain your data longer than necessary. Retention periods are determined by the type of information:

• Account Information: For the duration of the active account and 5 years after closure (for legal compliance).
• Transaction Record: 7 years (as required by financial regulatory authorities).
• KYC Documents: 5 years after account closure.
• Customer Support Contact: 2 years.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

Once the defined retention period expires, data is securely deleted or anonymised so that no individual can be identified.

S999 strictly prohibits membership for anyone under 18. Our privacy policy follows a zero-tolerance approach to collecting data from minors.

• Age is verified at the time of registration.
• Any data belonging to a minor found in our systems will be deleted immediately.
• If you become aware that a minor is using our platform, please notify us immediately.

S999 may update this Privacy Policy from time to time. When changes are made, we will take the following steps:

• 1
  Updated versions of this policy will be published on this page, with the revision date noted at the top.
• 2
  If significant changes are made, you will be notified via SMS or email to your registered mobile number.
• 3
  You may be asked to provide consent before any revised policy takes effect.
• 4
  If you do not agree to the updated policy, you may request to close your account.

We recommend checking this page regularly to stay up to date with our latest privacy policy.

For any privacy-related questions, complaints, or to exercise your data rights, please contact us: